Common Errors

Unable to retrieve service of enterprise app authorization

This error indicates that the entered client ID entered is invalid. To resolve this issue, please re-copy the Client ID from the Developer Console and ensure you are not including any trailing characters.

Something went wrong with adding the app authorization

This error indicates you are a Box co-admin granted privileges to view, but not edit enterprise settings. You will need to have your Box Admin grant edit privileges in order to successfully authorize an application.

Disabled by Administrator

This error indicates that not all authorization requirements are satisfied. Please review our authorization guide to confirm the necessary steps for a given application.